Your One Call Response Center
Since 1999, the Richland County Ombudsman’s Office has been here to make it easier for you to connect with your local government. Think of us as your go-to team for help with questions, concerns or requests for service.
We’re the central office for all things related to County services. Our staff is trained to listen, guide you to the right resources, and work with you to find solutions — all in a way that’s respectful, confidential, and focused on getting things done efficiently.
What is an Ombudsman?
An Ombudsman is a neutral, friendly problem-solver who helps residents with questions, concerns, or service requests related to County government.
- Listen to your concern.
- Connect you with the right department.
- Track the issue until it’s resolved.
- Make sure you stay informed along the way.
Community Engagement
At the Richland County Ombudsman’s Office, community engagement isn’t just part of our job — it’s at the heart of what we do. Whether we’re answering a phone call or responding to an email, our goal is to serve as a bridge between you and your County government.
Whether you need help navigating a County service or just aren’t sure where to start, we’re here to help.
Department Head
Judy Carter
Judy Carter has led the Richland County Ombudsman’s Office since its creation in 1999, serving the County for more than 34 years. A certified customer service facilitator, Judy is dedicated to delivering exceptional service and holds her team to the same high standards. Her leadership is rooted in a commitment to accountability, respect, and helping residents confidently navigate local government.