Water or Sewer Bill

Online

Step 1.Enter your account details.

Step 2.View the bill.

Step 3.Pay the bill.

Please note that a portal fee of $1.00 plus 1.7% of the amount being paid will be added to your charge, and your payment may not be reflected in your account for up to three business days.

Phone

Call 803-576-2099 or 803-576-2051.

Auto-draft

The Bank Draft program is a complimentary service that allows you to have your water/sewer bills paid each month directly from your checking or savings account without having to worry about writing and mailing a check.

Will my account be drafted this month?
You will need to pay your current invoice in full and sign up for the draft by the 25th for the draft to start the following month. You must have a zero balance for your draft to be approved.

After I apply, how quickly will bank draft start?
A customer should allow thirty (30) days for the electronic transactions to begin. When it begins, your water/sewer bill statement will state Do Not Pay – Auto Draft.

What day of the month will the draft debit my bank account?
Your account will be drafted the 15th of each month, or the following business day if the 15th falls on a weekend or a banking or County holiday.

What should I do if I move or change bank accounts?
You must notify the Finance Department at least fifteen (15) days prior to any changes made to your bank account. Early notification will prevent us from debiting a closed account in error. If you are moving, please notify us, so that we can make the appropriate changes to your Bank Draft.

For more information concerning the Bank Drafts, please contact us at 803-576-2094 or 803-576-2051.

Mail

Mail a check to:

Richland County Finance
P.O. Box 192
Columbia, SC 29202

Include your account number.

In Person

Bring your bill and payment to one of the locations below during business hours:

Richland County Administration Building

2020 Hampton St.
Columbia, SC 29204

4th Floor, Room 4036

Monday - Friday
8:30 a.m. - 5 p.m.

Free parking is available to the public in the parking lot next to the building.

Richland County Utilities*

7525 Broad River Rd.
Irmo, SC 29063

*No Cash

Monday - Friday
8:30 a.m. - 4:30 p.m.

Billing Adjustment Requests

If you see a problem with your monthly bill, you may submit a request for a bill adjustment by completing the Request for Bill Adjustment form(PDF, 83KB) and returning it by mail, in person, or by fax to:

Please provide proof of repair for any leak adjustment requests.

7525 Broad River Road
Irmo, SC 29063

Fax: 803-401-0030

Why is my sewer bill a set amount unlike my water bill?

Richland County Utilities charges a flat rate for sewer services because it cannot base fees on actual water usage for properties served by a different utility provider. As a self-supporting entity, Richland County Utilities relies on user fees and charges for its services. To ensure long-term sustainability, an independent outside consultant conducts a rate study to determine the necessary fees for the utility.

What do I do if my service is interrupted due to delinquency of my account?

If your service has been interrupted due to delinquency, an additional fee will apply to restore service once the past due balance is paid. After payment, Richland County Utilities will restore service by the end of the following business day. Service will only be restored during normal business hours (7 a.m. to 4:30 p.m.), and not on weekends or holidays. For example, if payment is made on Friday afternoon at 3 p.m., service will be restored by 4:30 p.m. on Monday. Payments for service restoration must be made to the Finance Department at 2020 Hampton Street in Columbia, using credit/debit cards, cash, or money orders.

Utilities

Emergencies

803-904-5307

Bill Pay

803-576-2099

Office

803-401-0050

Email

Utilities Service

Address